Who makes PLU?
Just me! PLU is a one-woman, made-to-order embroidery shop (with three dachshund supervisors: Peyton, Lenny & Uzi ). Every single piece is custom made in house one order at a time.
How long does my order take?
Because everything is made to order just for you, please allow 3-4 business days for me to create your piece before it ships. Custom/personalized designs may take a little longer - I'll always keep you posted.
What does "made to order" mean?
It means nothing is pre-made sitting on a shelf. When you order, I create your item from a blank especially for you. It's what keeps PLU personal, but it's also why it takes a little longer than big retailers. Thank you for supporting my small business!
Can I order a custom design?
Yes! Custom orders are my favorite. Reach out through the contact page or DM with what you're picturing. Items, colors, design ideas, and we'll make it happen.
Do you accept returns or exchanges?
Because every piece is made to order (and often personalized), all sales are final and I'm unable to accept returns or exchanges. If something arrives damaged or there's a mistake on my end, please reach out within 3 days of receiving your order and I'll make it right, always.
What if I ordered the wrong size?
Please double-check sizing before ordering since items are made to order. If you're unsure, message me before you buy and I'm happy to help you pick!
How do I care for my embroidered items?
To keep your piece looking its best: wash inside out in cold water, avoid bleach, and hang dry or tumble dry low. A little care makes embroidery last for years.
Still have questions?
Reach out anytime through the contact page or on Instagram @plu_peoplelikeus.